Faq 2017-08-02T14:16:48+00:00
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All quotations are free of charge, to get a up to 10% off your quotation all you have to do is simply fill in the quote form on our website and one of our travel advisers will send you a personalized quotation straight into your inbox.

If you prefer you may also call us to speak to one of the travel team to aid with your booking.

It is very simple, we have a very large network of operators who have either been sourced by ourselves or have registered with us after a successful vetting process. Once we receive your quote we search our network for the most suitable operators and vehicles to cater for your needs and then find you best price.

We aim to have your quotation to your within the same day, however during peak times, holiday periods or more complicated journeys it can take us a little longer.

We aim to have a valid quotation to you within a couple of hours, however during peak times, holiday periods or more complicated journeys it can take us a little longer.
We are sorry to hear that you have not received your quotation, unfortunately sometimes emails can end up in the spam or junk section of your inbox, please take a look there and if you do find it, please add our address [email protected] to your white-list.

If you still have not received our email, you can email us on [email protected] or call us and we will be more than happy to update you on the status of your quote.

We at Pro Coach Hire aim to be the lowest cost provider in UK, if our quoted price is a little higher than you had hoped for, or you have received a better quote elsewhere, please get in touch with us and we will do everything we can to try and beat that price for you.
If your booking is a few weeks or months in advance, we take a small deposit to secure the quoted price and vehicle for you. We will then be in touch 7-14 days prior to your journey date to collect the remaining balance.

So when you are happy with the quote, simply click the book now button on the bottom of your email and it will direct you to a payment page where you can select which form of payment you would like to make.

If your booking is a last minute booking we will take the full payment at that time to secure the vehicle and price.

If you have had some changes to your itinerary or the number of passengers, please notify us as soon as possible via email on [email protected] so that we can try our best to accommodate these for you, the earlier you notify us of any changes the better chance we will have to make the amendments.
We usually send out all driver information 24 hours prior to the journey, if for any reason you have not received this information please email [email protected] or alternatively call 0208 xxxxx xxxxxx, please remember to have your booking reference number to hand.
Our cancellation policy can be found here, if you need any further help please do not hesitate to contact us on [email protected]

If any of your questions have not been answered here, please email us on [email protected] and we will be happy to assist.